Momentive

SurveyMonkey Enterprise

8.7 /10

148 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

10% Neutral

88% Positive

Pros

Reliable
Efficient Service
Fair
Performance Enhancing

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Multi-Media Support

Mobile Support

Role and User Management

Multi-Channel Distribution

Data Analysis and Visualization

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.8

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Voice of the Customer

Score 8.1

View SurveyMonkey Enterprise in this category (opens in a new tab)

SurveyMonkey Enterprise Reviews

Angie S.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey is easy to use that differentiates between other products on the market because of the functionality.

What is your favorite aspect of this product?

the templates are pretty good!

What do you dislike most about this product?

sometimes its hard to understand in the beginning when you start using it.

What recommendations would you give to someone considering this product?

if you are looking for a survey software, this one is great!

Pros

Reliable
Efficient Service
Respectful
Helps Innovate

Shubham M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Survery Monkey Review

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It's one of the easiest survery tools to work with. Any type of survey can be designed and circulated and it provides great insights to analyze the results

What is your favorite aspect of this product?

insights it provides are the best

What do you dislike most about this product?

nothing to dislike, it's a great tool to work with professionally..

What recommendations would you give to someone considering this product?

You can use it for customer feedback also

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bryn R.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Intuitive, easy to learn and always dependable.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It's intuitive and incredibly easy to learn. We have users from nearly every department in the company, and everyone seems to figure it out with little or no extra training.

What is your favorite aspect of this product?

It's easy and quick to customize surveys so they fit your brand and look reputable.

What do you dislike most about this product?

We're frequently running up against our user limit. Would be great to have more options/flexibility there.

What recommendations would you give to someone considering this product?

I highly recommend it! It's a great product that allows you to quickly and easily create professional-looking surveys for any project.

Pros

Reliable
Performance Enhancing
Saves Time
Respectful

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Angie S.

Fantastic Product!

Likeliness to Recommend

Pros

Shubham M.

Survery Monkey Review

Likeliness to Recommend

Pros

Bryn R.

Intuitive, easy to learn and always dependable.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Multi-Media Support

Mobile Support

Role and User Management

Multi-Channel Distribution

Data Analysis and Visualization

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement