Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.3 /10
Category
Salesforce Chatter
8.3 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

84 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

4% Negative
6% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

File Sharing Collaboration

86

Granular Access Management

86

Document Collaboration

86

Instant Messaging

85

Integration With Productivity Tools

85

Screen Sharing

85

Task Management

83

Notifications

83

Search

82

Cross Platform Support

81

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 82

Ease of Data Integration

86

Ease of Customization

86

Quality of Features

85

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Chatter Reviews

Dimitar K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantabulous BIM Program of 2023: Chatter

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter offers a wide array of BIM features unlike Google Chat.

What is your favorite aspect of this product?

How it allows me to create unlimited communication channels under one roof.

What do you dislike most about this product?

What it doesn’t offer it enhances it via integration with external apps.

What recommendations would you give to someone considering this product?

To save time when sending large files online and sending direct messages, I would recommend Salesforce Chatter.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hanna S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Team Collaboration with Chatter A Powerful tool.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

One key differentiator of Chatter is its robust integration with Salesforce. This seamless integration allows users to collaborate on projects and share information within the context of their CRM activities. Additionally, Chatter's intuitive user interface and user-friendly design make it easy for teams to navigate and adopt the platform quickly.

What is your favorite aspect of this product?

My favorite aspect of Chatter is its ability to foster collaboration and engagement among team members. The platform's social features, such as liking and commenting on posts, facilitate meaningful interactions and encourage active participation. It creates a sense of community within the team and promotes knowledge sharing.

What do you dislike most about this product?

While Chatter offers many great features, one aspect that could be improved is the search functionality. At times, it can be challenging to find specific conversations or files, especially when dealing with a large volume of data. Enhancing the search capabilities would greatly benefit users in quickly locating the information they need.

What recommendations would you give to someone considering this product?

If you are considering using Chatter, I would recommend taking advantage of its integration with Salesforce. Leveraging the CRM capabilities alongside team collaboration can provide a seamless workflow and enhance productivity. Additionally, I suggest exploring the various customization options available in Chatter to tailor it to your team's specific needs and preferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Cons

  • Vendor's Interest First
  • Vendor Friendly Policies

Michael S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Excellent business messaging system.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

When compared to other programs, Chatter stands out due to the fact that it offers an excellent platform that can be utilized for instant business messaging, team chats, meetings, and conference calls.

What is your favorite aspect of this product?

Supporting case management, sales possibilities, approvals, etc., Chatter is an excellent and unique business social network that links employees across the whole organization. The knowledge-sharing system is cutting-edge, and the CRM component is first-rate.

What do you dislike most about this product?

Many of Chatter's newest features required us to turn on Chatter Plus. As a result, the cost of our project per user has gone up much more. Perhaps Chatter can devise more comprehensive plans to accommodate a wide range of needs.

What recommendations would you give to someone considering this product?

Because of how well my team and I are able to communicate and collaborate within the app, as well as how much time we save because to its increased efficiency, I have no hesitation in recommending it.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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