Atlassian

Jira

8.9 /10

365 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

99 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Fair
Respectful
Enables Productivity

Feature Ratings

Average 84

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Automation

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Stephanie R.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Complex but ideal software.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is available on cloud which makes its accessibility easier,it is also suitable for Agile and waterfall models.

What is your favorite aspect of this product?

It has a kanban style board with also an easy to use interface and the ability of drag and drop functionality which make it a flexible software.

What do you dislike most about this product?

The only dislike is that its administration is complex and takes a lot effort to learn its set up.

What recommendations would you give to someone considering this product?

Great for use when managing a large complex product or brand using scrum or kanban.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aman V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Efficient project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Clean User interface makes Jira easier to use.Also, there are lots of integrations with softwares that we already use. It is an easy to use yet professional tool.

What is your favorite aspect of this product?

Multiple customization options. Tons of integration options - Jenkins, GitHub, Teams.

What do you dislike most about this product?

Can be daunting for new users due to large number of options. UI can be a bit sluggish at times.

What recommendations would you give to someone considering this product?

Jira by Atlassian is an excellent project management software highly recommended for any Agile development team. It can be a bit hard to adopt for newcomers but the flexibility and integrations it provides makes it perfect.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jenny l.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2020

Great project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira helps visualize your work, plan for the future, and track progress along the way. Also has the team level system of record for work, but provide different sets of capabilities beyond the team level.It also allows integrations with other applications that consolidate all your needs This limits the need for other applications and promotes efficiency in your workflow.

What is your favorite aspect of this product?

We use JIRA for bug following and furthermore for task management . JIRA is utilized all through our association over all groups. The business issue it addresses is that it gives everyone in the group an obvious perspective on what the issue is and how to track and it additionally gives another perspective on the means required to understand the issue.

What do you dislike most about this product?

I don't have anything starting at now which I detest, will refresh on the off chance that I discover any.

What recommendations would you give to someone considering this product?

I would effortlessly prescribe JIRA to anybody as the way toward making an issue and adding ancient rarities to the issue like screen captures, screen-recording, and text documents is liquid. Choosing the venture, adding suitable labels to the undertaking, etc is extremely simple. The engineer's view and moving the issue to different phases of the bug life-cycle is great.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

99 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Project Management - Enterprise

Jira Reviews

Stephanie R.

Complex but ideal software.

Likeliness to Recommend

Pros

Aman V.

Efficient project management tool

Likeliness to Recommend

Pros

Jenny l.

Great project management tool

Likeliness to Recommend

Pros

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ALM Works Structure

1
Since last award

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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

Traceability

ALM Integration

Artifact Management

Managed Artifact Repository

Visual Analysis Design

Automation

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support