What is Cisco Webex Support?
Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex Support?
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audit Management
Attended and Unattended Remote Access
Augmented Reality Remote Assistance
Intelligence Reports
Remote Control
Real User Monitoring
Remote Support
Web & Desktop Conferencing
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Cisco Webex Support Reviews
Rituja N.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Dec 2023
great performance & efficient assistance
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
Cisco Webex Support differentiates itself from other similar products by providing remote access to a user's computer, not just an app, without granting administrative permissions. This feature makes it a valuable tool for technical support personnel
What is your favorite aspect of this product?
My Favorite aspect about Cisco Webex Support is it provides a dynamic platform for remote technical support, offering features such as speedy support for workers or customers, live chat, video conferencing, and remote desktop control
What do you dislike most about this product?
I dislike the limited number of users and occasional audio/video quality issues
What recommendations would you give to someone considering this product?
It is essential to explore remote access and support tools that can effectively address your organization's requirements for real-time support, user limitations, audio/video quality, and security.
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
Jeet S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Easy to use
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
Security and
What is your favorite aspect of this product?
Screen sharing
What do you dislike most about this product?
Continue updates
What recommendations would you give to someone considering this product?
Security at it's best
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Kofi A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2023
A wonderful conferencing tool
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
WebEx meetings have stricter security rules. If the meeting set up is not rightly than, you will have to resend the meeting invite with the right setup you want.
What is your favorite aspect of this product?
As a host of a meeting you have control over who to accept into a meeting even if the person has a meeting code.
What do you dislike most about this product?
I do not dislike any of it part as I only used it to setup conference meetings with vendors occasionally.
What recommendations would you give to someone considering this product?
It is a good conferencing tool to have. it has controls to prevent uninvited guest from intruding in meetings
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy