What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Reliable
- Trustworthy
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Media Channel Integration Inbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Buffer Reviews
Diksha S.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2024
Fantastic Schedule for Social media
Likeliness to Recommend
What differentiates Buffer from other similar products?
It helps in scheduling our day to day posts for social media ans keeps us at different pace. It is flawless for companies like us. There recent collaboration with Google Business Profile is quite beneficial and works like cherry on the cake.
What is your favorite aspect of this product?
Google Business Profile feature.
What do you dislike most about this product?
Nothing like that
What recommendations would you give to someone considering this product?
Buffer is best. Don't give a second thought to use the tool.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Bartolo L.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted May 2024
Great product for social media management
Likeliness to Recommend
What differentiates Buffer from other similar products?
User friendliness
What is your favorite aspect of this product?
Good value for money
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
Try it and you won't be disappointed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Navaneetha K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Social media scheduling, analytics, collaboration
Likeliness to Recommend
What differentiates Buffer from other similar products?
Buffer's user-friendly interface, scheduling, and analytics optimize content management, while collaboration and content suggestions streamline workflow for efficient social media management.
What is your favorite aspect of this product?
Buffer that stands out is its user-friendly interface, which makes it accessible and efficient for users of all skill levels.
What do you dislike most about this product?
Buffer could be its pricing structure, which some users may find restrictive depending on their budget and needs.
What recommendations would you give to someone considering this product?
For those considering Buffer, start with the free plan to test features. Evaluate needs, compare pricing, and explore integrations for the best fit.
Pros
- Fair
- Acts with Integrity
- Generous Negotitation
- Continually Improving Product