What is Accelo?
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
3
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Team Collaboration
Project Management
Resource Management
Time Management
Task Management and Workflow
Email Synchronization & Tracking
Reporting
Expense Detail Tracking
Billing
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
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Accelo Reviews
Martin G.
- Role: C-Level
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Aug 2021
We can do everything we need with Accelo. Love it!
Likeliness to Recommend
What differentiates Accelo from other similar products?
Customisation and Workflow Management
What is your favorite aspect of this product?
Workflow Automation
What do you dislike most about this product?
Email Interface when compared to Gmail. It is difficult to get users to switch to only using Accelo Inbox for all business emails
What recommendations would you give to someone considering this product?
Know your workflow first. Spend the time defining how work moves through your organization and the steps and actions that need to happen. Then implement that in Accelo. The Accelo implementation is the easy part.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Andrew L.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Powerful customization, but buggy and old
Likeliness to Recommend
What differentiates Accelo from other similar products?
I wasn't able to find anything else like it when I looked. There are definitely apps out there that perform better in one particular category, but as an all-in-one I'm not sure who the actual competitors are.
What is your favorite aspect of this product?
All of our data is in one place. From CRM and Deals, to Projects, Retainers, and tasks, we're able to keep everything in one place.
What do you dislike most about this product?
It can be buggy, as in the software doesn't always seem to behave in the way that the technical documentation indicates that it will. This means that some of the features that are there aren't usable, which is incredibly frustrating. Development is also slow compared with other apps, and I'm worried that it will be passed up in time.
What recommendations would you give to someone considering this product?
Good for teams that have the ability to customize products, but don't want or need the ability for complete customization. Check out the Community Forum and idea board for shortalls and other customer issues.
Pros
- Enables Productivity
- Unique Features
- Respectful
- Includes Product Enhancements
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Generous
Tim S.
- Role: C-Level
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jul 2021
Great single platform operations system.
Likeliness to Recommend
What differentiates Accelo from other similar products?
The breadth of features, and automation/triggers
What is your favorite aspect of this product?
Time management, ease of finding time logged, and basic reporting functions
What do you dislike most about this product?
Invoicing a bit rigid, and lacks audit trail for editing invoices. Glitches in some invoices.
What recommendations would you give to someone considering this product?
Go for it. Make use of all the features you can, probably get help with implementation from get go, rather than DIY approach.
Pros
- Trustworthy
- Saves Time
- Fair
- Acts with Integrity
Cons
- Charges for Enhancements
- Leverages Incumbent Status
